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As a leading SAP Services provider, SAP Support Services at Iteanz Technologies is distributed across all verticals Support and Maintenance Services from Annual Maintenance Contract to Basis Administration Support
- Annual Maintenance Contract (AMC)
- Functional and Technical Support
- Basis Administration Support
These services can be availed by the below given Work Models
On-Site
A complete team of Consultants from Functional to Technical and Basis will work from customer ERP/ Application maintenance Office to ensure that day-to-day Business Processes are executed smoothly using implemented SAP Systems. A basic Service Level Agreement (SLA) will be in place to adhere Support Desk operation and Business functioning without any system/ application issues.
Off-Shore
A team of Consultants from Functional to Technical and Basis will work from Iteanz Technologies Office and assist customer to run their day-to-day Business Operations effectively. A basic SLA will be in place to adhere Support Desk operation and Business functioning without any system/ application issues.
Ticket Based
Basically it is a ‘Support on Demand’ model. Whenever there is a need for a Support, a team of Consultants specific to the Module/ Area will work towards rectifications as per the Agreed SLA. Most of the time its executed from Off-Shore and Consultants will only be available on-site on critical needs like go-live/ escalations.
Contact Us
Head office address – Bangalore:
#48, 1st & 2nd Floor, Kudlu Gate Signal, Hosur Road,
Bangalore – 560068, Karnataka, India.
Phone – +91 80 41116927
Call for help :
Sales : +91 80 49549020
Operations : +91 80 49549020
Mail for information :
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